The Level 2 Customer Service Practitioner apprenticeship is for those who provide customer service products and services for businesses and other organisations, including face-to-face, telephone, digital and written contact and communications.
This apprenticeship programme will develop the skills, knowledge and behaviours required to influence the customer experience and satisfaction within your organisation.
Duration: 12 months
Behaviours are an important part of an apprenticeship programme in helping to shape and drive high performance.
TAKES RESPONSIBILITY
During the Level 2 Customer Service Practitioner programme, your staff will develop a range of knowledge, skills and behaviours, including:
KNOWLEDGE
Knowing your customers
Understanding the organisation
Meeting regulations and legislation
Systems and resources
Your role and responsibility
Customer experience
Product and service knowledge
SKILLS
Interpersonal skills
Communication
Influencing skills
Personal organisation
Dealing with customer conflict and challenge
BEHAVIOURS
Developing self
Being open to feedback
Team working
Equality – treating all customers as equals
Presentation – dress code, professional language
“Right first time”
Optional Level 2 Gym Instruction Qualification covering:
The principles of working in the gym environment, including customer service and how to maintain health, safety and welfare
Anatomy and physiology
How to conduct consultations and promote the health benefits of physical activity
How to communicate effectively and motivate clients to adhere to an exercise programme
How to plan and prepare a gym-based exercise programme
REGISTERED PROVIDER
You can find us on the UK Register of Learning Providers.
UKPRN: 10043208
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